SHIPPING & RETURNS
Shipping Policy
All of the products offered on this Pure-lock website are subject to availability and for which we will acknowledge and confirm within 2-3 working days
(excluding weekends).
​
Where the goods are available from stock, these will be shipped on receipt of your payment in full.
​
Delivery of all products ordered will be deemed to take place at the purchaser’s place of business - unless otherwise instructed or advised to us in writing.
Every effort will be made to ship the items ordered within a reasonable timeframe
​
All shortages, damage, production errors or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of dispatch.
​
Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, short or damaged as appropriate.
​
By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.
​
Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.
Return & Exchange Policy
We hope you’re delighted with everything you buy fromPure-Lock Suppliers, but sometimes there may be a need to return or exchange an order.
Please return your item(s) in their original condition and packaging within 14 days of ordering them, and we’ll happily exchange or refund them for you.
​
For more details email sales@pure-lock.co.uk or call us on 0151 548 4000 during our opening hours.